HAM had a very good BAPCO 2026 event discussing ergonomics

The HAM BAPCO stand was buzzing with visitors and we had the pleasure of meeting many interesting people facing a range of potential ergonomic challenges.

One theme that came up repeatedly during conversations: the 'usability gap' between technology solutions and the people expected to use them. Many organisations continue to underestimate the impact the ergonomics process can have on workspace design or technology projects.

Usability featured heavily in our discussions, particularly around systems that reduce staff efficiency and effectiveness when delivering critical tasks. HAM uses satisfaction as a key measure to understand the current and potential success of work systems, which is why our HUSI tool is so powerful in guiding the delivery of new projects. HAM can also develop the Five Case Model business case, helping organisations translate ergonomics into a clearer case for investment in new work systems, technology and building solutions.

Figure 1: Anthropometric analysis of new vessel traffic desk to reduce movement and promote musculoskeletal health.

HAM specialises in both physical and cognitive ergonomics. Careful consideration must be given to both the Human-Machine Interface (HMI) and Human-Computer Interface (HCI) to ensure the whole work system is 'fit for purpose'. Once these fundamentals have been analysed, we can then turn our attention to room layouts and interior design concepts, all of which impact staff comfort, performance and wellbeing.

We are also privileged to work closely with staff user groups throughout the design process. Taking a 'user-centred' approach provides a critical reality check before systems are built or significant investment is committed to new facilities and technologies. This is not for the faint-hearted, with staff often quick to highlight where concepts require further thought and refinement. In public sector projects, this early evidence can materially strengthen the strategic and economic cases by showing how design choices will affect operational performance, staff wellbeing, risk, efficiency and long-term value for money.

Staff permission gained to use this image on the website.

Figure 2: The Staff Ergonomics Group helping to shape a new EOC design selecting colours that reduce visual fatigue.

We encourage anyone planning critical workspace, control room, technology or building investment to involve ergonomics early, before any key design and procurement decisions are locked in. The processes we use are highly effective in helping management teams define a strong business case for change while maintaining a clear focus on goals, objectives and successful outcomes throughout project delivery. Contact us and discover how ergonomics can transform a good project into exceptional delivery.

Thank you to everyone who visited our stand, we look forward to continuing the conversation.

John Hargreaves, HAM Senior Ergonomist.