Being user-centred also means considering human characteristics and thinking about the physical, cognitive and psychological limitations of users during the design process. Staff have a wealth of knowledge and experience that can be used to optimise your future work system. Carefully involving users can also deliver buy-in and ownership for the new solution. This encourages a natural inclination to become a project promoter, with HAM able to manage large user groups, harness their knowledge, and help to agree suitable solutions within project constraints. For more information on this and why being user-centred is such a powerful attribute for successful delivery, please make contact below.