Emergency Services
HAM Associates have worked closely with the Emergency Services on over 40 projects.
Our expertise is in control rooms, call handling centres, contact centres, custody suites, major incident rooms, training rooms, receptions areas and emergency vehicles.
This offers great potential to improve the level of service to the public.
Her Majesty's Inspectorate of Constabulary have highlighted the need for Police forces to improve their level of service and acknowledge the role that the working environment has on service delivery:
"Providing a suitable and well designed working environment has a positive impact on performance, staff recruitment, and retention, and overall staff satisfaction which in turn improves customer satisfaction" - First Contact - A Thematic Inspection of Police Contact Management, HMIC, 2005.
If you would like to know how HAM Associates can help improve your service please contact us here.
Human Factors, Ergonomic Design & Usability Consultants
